Booking Policy
BOOKINGS
Our team @ VIVYD are always excited to see you! To avoid disappointment, please book up to two weeks in advance or make future bookings at the end of each service. We offer an SMS reminder service which is sent 24 hours prior to your appointment. On receipt of this text, we ask that you confirm “Y” for Yes or cancel with “N” for No. VIVYD Salon reserves the right to cancel any unconfirmed appointments.
DEPOSITS
For us to keep your appointment time especially for you we require a 50% deposit to be paid at the time of making the booking.
CANCELLATIONS
We run a very busy salon so we always appreciate as much notice as possible if you need to cancel or reschedule your booking. At VIVYD Salon we have a minimum 24 hour cancellation policy. If you cancel your appointment within the final 24 hours of your booking then you will be charged 50% of your booking, or forfeit your deposit, whichever the greater amount. Cancellations within 3 hours of your appointment time ('same day cancellation') will require full payment for the booking. If your booking has been secured with a saved card your card will be charged.
NO-SHOWS
No shows really hurt our business and they also mean someone on our waitlist misses out. No show appointments will require full payment for the appointment. Any deposit will be forfeited and you will be charged for any balance owing. Any future pre-bookings may be cancelled if full payment for your no show appointment has not been made. If your booking has been secured with a saved card your card will be charged.
ARRIVAL TIME
The time allocated for your appointment is reserved for you. Please arrive on time or 10 minutes before your appointment to ensure you receive the full service you have booked in for. If you are running late please let us know; we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment, or may not have the time to complete the whole service, in which case we will need to reschedule your appointment.
PARKING
Please be mindful of your parking time restrictions as VIVYD Salon cannot be responsible for any parking fines obtained whilst in the salon.
PAYMENT TERMS
We require full payment on completion of your appointment. We accept cash, direct debit, Visa, Mastercard and Afterpay.
PRICING & QUOTES
Our price structure reflects the educational level and technical experience of our stylists and colourists. All prices are in $AUD and are subject to change without notice. For accurate pricing, please request a complimentary in salon consultation. All quotes sent via email, phone, Facebook and/or Instagram are estimates only and may not be the final price for services required. If you require a more accurate quote, please book a complimentary consultation.